Privacy Policy

Call2Me ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Voice AI platform.

1. Information We Collect

Account Information

• Email address
• Name (optional)
• Password (encrypted)

Usage Data

• Voice call recordings (when enabled)
• Call transcripts
• Agent configurations
• API usage logs

Payment Information

Card payments are processed by iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (“iyzico”), a licensed payment institution, which collects and processes your payment details (card number, billing name and address, country) under its own privacy policy. Orders placed before November 2026 were processed by Paddle.com Market Limited, which holds the records of those orders under its own privacy policy. Call2Me does not receive or store your full card details; we only receive what we need to credit your account, such as the transaction reference, amount, currency and country.

2. How We Use Your Information

• Provide the Service: Process voice calls, generate transcripts, run AI models
• Improve the Service: Analyze usage patterns to enhance features
• Communication: Send service updates, security alerts, and support responses
• Billing: Process payments and maintain transaction records

3. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We use industry-standard security measures including:

• TLS/SSL encryption for all connections
• Encrypted database storage
• Regular security audits
• Access controls and authentication

4. Your Rights

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing emails

5. Contact Us

For privacy-related questions or requests, contact us at privacy@call2me.app