Healthcare

Voice AI for healthcare

Healthcare practices and clinics deploy Call2Me agents to handle the routine call volume that overwhelms front desks: appointment booking, prescription refill requests, intake forms, hours, directions, and triage handoff. Build your compliance layer on top — the platform exposes the primitives, your operations team owns the policy.

Capabilities

Appointment Scheduling

Patient Intake

Prescription Refills

Symptom Triage

Listen to a sample call

Example conversations, scripted and voiced with AI: the assistant answers questions and takes a request, and your team calls back to confirm.

Sample call · Turkish

Veterinary clinic

0:00 / 0:35

Read the transcript

AI assistant
Merhaba, veteriner kliniğine hoş geldiniz. Ben kliniğin yapay zekâ asistanıyım, size nasıl yardımcı olabilirim?
Hello, welcome to the veterinary clinic. I'm the clinic's AI assistant — how can I help?
Pet owner
Merhaba, köpeğim iki gündür pek yemek yemiyor. Bugün muayeneye gelebilir miyiz?
Hi, my dog has barely eaten for two days. Can we come in for a check-up today?
AI assistant
Geçmiş olsun. Bugün öğleden sonra için randevu talebinizi alabilirim. Köpeğinizin adı ve yaşı nedir?
Sorry to hear that. I can take an appointment request for this afternoon. What's your dog's name and age?
Pet owner
Adı Zeytin, dört yaşında.
Her name is Zeytin, she's four.
AI assistant
Teşekkürler. Talebinizi saat üç için not ettim, klinik ekibi onaylamak için sizi bu numaradan arayacak. Kusma ya da halsizlik olursa beklemeden kliniğe gelin.
Thank you. I've noted your request for three o'clock; the clinic team will call you back on this number to confirm. If there's vomiting or lethargy, come straight in.

Example conversation, scripted and voiced with AI. Not a real customer or call.

Sample call · English

Dental clinic appointment

0:00 / 0:30

Read the transcript

AI assistant
Hi, thanks for calling the dental clinic. I'm the clinic's AI assistant. How can I help?
Patient
Hi, I chipped a tooth yesterday. It doesn't hurt much, but I'd like someone to look at it this week.
AI assistant
Sorry to hear that. I can take an appointment request for you. Do mornings or afternoons suit you better?
Patient
Afternoons, ideally Thursday.
AI assistant
Thanks. The front desk will call you back to confirm the exact time. If the pain gets worse before then, call us right away.

Example conversation, scripted and voiced with AI. Not a real customer or call.

See it in action

Use case

Patient-first voice automation

Schedule appointments, handle prescription refill requests, provide clinic information, and triage patient inquiries — reducing front desk workload by 60%.

Frequently asked

Q.Is Call2Me HIPAA compliant for healthcare calls?

Call2Me provides the building blocks for HIPAA-aligned workflows — encrypted transport, audit logging, and configurable data-retention policies. Your compliance team owns the final policy layer.

Q.Can the voice agent schedule patient appointments?

Yes. The agent checks real-time calendar availability, books the slot, and sends the patient a confirmation — all within a single phone call.

Q.What happens if a patient has a medical emergency during a call?

The agent immediately recognizes emergency language and transfers the call to your on-call staff or advises the caller to dial 911.

Q.Does the AI handle prescription refill requests?

It collects the medication name, dosage, and pharmacy details, then routes the request to the prescribing provider for approval.

Q.Can patients reach a human nurse or doctor through the AI?

Absolutely. The agent can warm-transfer to a specific department or provider at any point in the conversation, including a summary of the call so far.